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Queue System User Guide

Step-by-step setup guides for all QueueSystem.my solutions — WhatsApp QMS, standard queue system, push counter feature, and FAQ.

WhatsApp Business Account Setup
Step 1

Set Up Your WhatsApp Business Account

A dedicated WhatsApp Business API (WABA) number is required. Our team handles the full registration, verification, and template approval process for you.

  • Register for WhatsApp Business API
  • Configure message templates for queue notifications
  • Set up company information and verified business profile
  • Connect WABA to QueueSystem.my portal
Web Portal Configuration
Step 2

Configure Your Web Portal

Log in to q.queuesystem.my/webportal to configure your queue system — service types, operating hours, staff accounts, and more.

  • Fill in company information and branch details
  • Set up WABA template code
  • Configure queue request hours and limits
  • Create staff accounts with role-based access
QR Code Implementation
Step 3

Deploy Your QR Code

Download your unique QR code from the portal and display it at your entrance, counter, or waiting area. Customers scan and join the queue instantly.

  • Generate unique QR code per service type or branch
  • Print on A4, A3, or display on a tablet/TV screen
  • Customers select service type on their phone
  • Automatic WhatsApp queue number assignment
Queue Notifications
Step 4

Manage & Call Customers

Staff use the Queue Control panel in the web portal to call the next customer. The system automatically sends a WhatsApp notification with the counter number.

  • Queue request confirmation sent on ticket assignment
  • Calling notification sent when counter calls number
  • Recall feature if customer misses their turn
  • All activity logged in real-time KPI dashboard
Setup Queue Number Station
Step 1

Set Up Queue Number Station

Configure the ticket dispenser service buttons so customers can select their service type and receive the correct queue ticket.

  • Open BMO Client Software → Settings
  • Go to Queue → Queue Number
  • Create new Queue Buttons with service names
  • Repeat for each service type, then Save
Setup Queue Display
Step 2

Connect Queue Display to TV

Plug the QD-100 into your TV via HDMI, connect to WiFi, and point it to your Queue Manager server IP address.

  • Connect QD-100 to TV via HDMI cable
  • Connect to local WiFi network
  • Set BMO Client Port to 18100
  • Enter Queue Manager device IP address
  • Save and restart — display goes live
Queue Manager Setup
Step 3

Set Up Queue Manager on Each Counter

Install or open the Queue Manager software on each counter PC. Staff log in and start calling customers immediately.

  • Install BMO Queue Manager on counter PC
  • Log in with assigned counter credentials
  • Press NEXT to call next customer
  • Use PUSH to transfer to another counter
Queue Push Feature — transfer a customer from one counter/department to another without issuing a new ticket. The customer keeps their original queue number throughout their service journey.
Push Feature — Clinic Example
Clinic Example

Healthcare Multi-Stage Queue

A patient visits the clinic, collects ticket A-01 at the dispenser. After seeing the doctor, they need to proceed to pharmacy. The doctor's counter pushes A-01 directly to the pharmacy queue — no new ticket, no re-queuing.

  • Patient collects one ticket for the entire visit
  • Doctor clicks "Push" and selects Pharmacy counter
  • A-01 appears at the pharmacy queue automatically
  • Patient receives WhatsApp update (if using WhatsApp QMS)
Push Feature — Bank Example
Bank Example

Banking Multi-Counter Transfer

A customer visits a bank for account opening. After the initial counter processes their form, they need to see a manager. The counter pushes the customer directly to the manager's queue.

  • Customer takes one number from dispenser
  • Counter staff completes initial processing
  • Push to Manager Queue with one click
  • Manager's screen shows the customer's number
How many display TVs can be connected?
20 or more display screens can be connected without issue. Each screen requires one QD-100 device connected via HDMI to the TV.
Do we need to pull cables for the system?
Minimal cabling required. All devices connect via WiFi — only power plugs and HDMI cables (for display TVs) need to be run.
Where is the speaker for number announcements?
Sound plays through the connected TV's speakers. External USB or Bluetooth speakers can also be connected to the QD-100 via the 3.5mm audio jack.
How many service counters can one system support?
BizCloud QMS supports up to 50 service counters in a single configuration. Multiple counter PCs or tablets can run the Queue Manager simultaneously.
Can mobile phones or tablets be used as counters?
Yes. Counter staff can use Android tablets or any device with a browser to access the Queue Manager web interface and call numbers.
What happens during an internet outage?
Offline and LAN queue systems continue operating normally during outages. WhatsApp QMS requires internet for notifications, but local queue management continues — data syncs when connection restores.

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Resources

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Setup Guide

Step-by-step hardware setup instructions with screenshots.

Video Demos

Watch real demonstrations of every system in action.

Support & Contact

Speak directly with our local technical support team.

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