Real Screenshots From the System
Every screen your staff and customers will actually use — from the live dashboard to queue control, KPI reports, and the customer's own phone.
📊 Real-Time Admin Dashboard
The home screen for managers — live performance metrics, recent queue activity, and instant queue type controls, all updating automatically throughout the day.
- Today's Performance barsTotal requests, served, waiting, serving now, expired, cancelled — with % comparison vs yesterday
- Recent queue activityLatest 10 requests with customer, phone, pax, service, counter, time, and colour-coded status
- Queue Type Control togglesTurn each queue type ON/OFF instantly — changes take effect immediately for customers
- Live status badgesWaiting, Served, Cancelled, Expired all clearly colour-coded for instant scanning
🖥️ Staff Queue Control Panel
The main screen staff use to run the queue. Call, skip, prioritise, recall, and mark no-shows — all from one live screen that auto-refreshes.
- NEXT / SKIP / CUT QueueLarge one-click buttons to call the next customer, skip absent ones, or prioritise urgent cases
- Waiting Queue listLive list with queue number, customer, service badge, pax, and copy-link button
- Recall & Expired / No AttendRe-call a served customer, or mark a called-but-absent customer as expired with a remark
- Served Today & Appointment Check-InSee today's served list and check in appointment customers by IC or name
- Queue Type ControlPause or open each queue type live — customers see changes instantly
📈 Queue KPI Report
Management-grade analytics for any date range. Understand serve rates, wait times, peak hours, no-show patterns, and customer loyalty at a glance.
- 11 headline KPIsTotal requests, serve rate, avg wait, no-show rate, expired rate, cancel rate, avg pax, peak hour, busiest day, cost per served, repeat rate
- Daily Trend chartRequests vs served with average wait time overlay — spot trends over the period
- Peak Hour AnalysisHour-by-hour bar chart highlighting your busiest hour — schedule staff breaks outside peak
- Quick date filtersToday, This Week, This Month, Last Month, or any custom date range
📅 Queue Calendar
A monthly overview of your entire queue operation. Click any day to drill into a complete breakdown of that day's performance.
- Colour-coded serve rate dotsGreen (≥80% good), amber (50–79% OK), red (<50% poor) on every active day
- Day detail panelRequests, served, pending, expired, cancelled, pax, serve rate, and avg wait for the selected day
- Hourly distributionMini bar chart showing busy hours within the selected day
- By service type & counterPer-service and per-counter served counts and average wait times
- Export CSV & PDFDownload the day's full data for records or reporting
👥 Customer Database & List
An automatic customer database built from every queue entry. Track loyalty, visit history, and behaviour without any manual data entry.
- Loyalty KPIsUnique customers, total visits, repeat customers, repeat rate, expired and cancelled rates
- New vs Repeat taggingEach customer auto-tagged as New or Repeat based on visit history
- Per-customer detailVisit count, total pax, served ratio, expired, cancelled, services used, first and last visit dates
- Search & filterSearch by name or phone, filter by date range and service type
- CSV exportDownload the full customer database for CRM, marketing, or records
📱 Customer Queue Status Page
What the customer sees on their own phone after taking a queue number — live position, smart wait estimate, and the option to cancel if plans change.
- Big queue number & statusTheir number, pax, and live Waiting / Serving status badge
- Smart estimated wait"~30 min", people ahead count, expected call time, and active counters — updates every 4 seconds
- Now Serving listLive view of which numbers are being served at each counter
- Help & link validityContact number plus a note that the link is valid until midnight
- Cancel My Queue buttonCustomer can cancel their own queue any time while waiting
❌ Customer Self-Cancellation
When a customer can't make it, they cancel from their phone instead of leaving silently. The reason they give helps you understand and improve service.
- Confirmation dialogClear "Are you sure?" step prevents accidental cancellations
- Required reasonCustomer must tell you why — e.g. "Emergency, can't make it today"
- Keep or CancelTwo clear options — Keep My Queue or confirm Cancel Queue
- Instant queue updateCancelled ticket disappears from staff's waiting queue within 3 seconds
- Tracked everywhereCancellation reason and timestamp appear in dashboard, reports, and customer list
🏢 Multi-Branch Management Dashboard
The HQ control center. See every branch's live performance at a glance and jump straight into managing any location — without logging into each branch separately.
- Company-wide totalsCombined total, served, waiting now, serving now, expired, cancelled, and total pax across all branches
- Per-branch cardsEach branch shows its own live stats, activity chart, and active status indicator
- Quick action buttonsPerformance, Settings, Queue Types, Users, Appointments, and Call — per branch, one click away
- Branch Analytics & ComparisonExpandable comparison panel built right into the dashboard
- Auto-refreshLive stats update automatically so HQ always sees the current picture
🏆 Compare Branches — Performance Ranking
Rank every branch side by side on the metrics that matter. Spot your top performers and the branches that need attention in seconds.
- Ranking tableAll branches ranked by total, serve %, avg wait, expired %, cancel %, and pax — #1 highlighted with a gold badge
- Click any column to re-rankSort instantly by any metric to find best or worst performers
- Total Requests by Branch chartHorizontal bar chart comparing customer volume across locations
- Serve Rate Comparison chartColour-coded bars benchmarking service quality per branch
- Date range & CSV exportCompare any period and download the full ranking as CSV
📊 Single Branch Performance Report
Drill into any one branch for a full performance breakdown over any date range — trends, status mix, service demand, and busiest hours.
- Branch KPI cardsTotal requests, serve rate, avg wait, expired rate, cancel rate, total pax — with daily averages
- Daily Trend chartTotal vs served line chart across the selected period
- Status Breakdown donutServed / waiting / expired / cancelled split at a glance
- Requests by Service TypeSee which services drive the most demand at that branch
- Hourly DistributionIdentify the branch's busiest hours for staffing decisions
📄 Queue Reports (Daily / Weekly / Monthly)
Comprehensive operational reports with daily, weekly, and monthly views. Everything a manager needs to understand performance and plan ahead.
- Daily / Weekly / Monthly toggleSwitch report period in one click
- Full KPI cardsTotal, served, pending, no-show, expired, cancelled, avg wait, and peak hour
- Service Type BreakdownTotal, served, serve rate, avg wait, and pax per service type
- Counter Performance rankingRanked counters with served count and min/max/avg wait times
- Export CSV & PDFDownload reports for records or sharing
📜 Queue Request History
A complete, searchable log of every queue request. Look up any customer or ticket, filter by status or service, and export for records.
- Full request logDate, queue number, phone, customer, service, pax, counter, and status for every ticket
- Search & filterSearch by queue number, name, or phone; filter by date range, status, and service type
- Summary tilesTotal, served, pending, expired, cancelled counts for the filtered period
- Per-record detailClick Detail on any row to view the full ticket record
- CSV exportDownload the filtered history for audit or reporting
🔢 Queue Number Report
A live, per-queue-type breakdown showing exactly where every queue stands right now — current number, serving number, and full status counts.
- Live today viewReal-time current number and serving number for each queue type
- Per-queue-type detailPrefix/format, counter type, requests, pax, served, waiting, serving, expired, cancelled
- Serve rate per typeColour-coded serve rate bar for each queue type
- Visibility statusSee which queue types are Visible or Hidden to customers
- Totals row & CSV exportCombined totals across all queue types, exportable to CSV