Cloud Queue Management System

Queue Management,
Fully in the Cloud

Cloud QMS brings all the power of a professional queue management web portal to your business — no hardware, no server, no installation. Customers scan a QR code, join the queue from their browser, and staff manage everything online.

100% cloud-hosted
No local server
Same portal as WhatsApp QMS
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0
Hardware Needed
0
Software to Install
24h
To Go Live
∞
Queue Types
Cloud-Hosted Portal
Cloud QMS Web Portal Malaysia
No WhatsApp required
What Is Cloud QMS?

Same Powerful Portal — Without WhatsApp

Cloud QMS uses the exact same web portal as WhatsApp QMS. The only difference: notifications are shown on the in-room display screen — not sent via WhatsApp.

Cloud QMS
Perfect when WhatsApp isn't the right fit
This Product
  • QR code → customer joins queue via browser
  • Number shown on TV display with sound alert
  • Full web portal — same as WhatsApp QMS
  • No WABA / WhatsApp API registration needed
  • Lower monthly cost — no WhatsApp message fees
  • Works for customers who don't have WhatsApp
  • Cloud-hosted — manage from any browser, anywhere
WhatsApp QMS
Best when customers can wait off-site
⭐ Popular
  • QR code → WhatsApp ticket sent to customer instantly
  • Customer notified via WhatsApp when their turn is called
  • Same powerful web portal as Cloud QMS
  • WABA registration required — our team handles setup
  • Customer can leave and wait anywhere — called via WhatsApp
  • Automatic customer phone number database captured
  • WhatsApp recall if customer misses their turn
Can't decide? Many businesses use both — Cloud QMS for in-premises customers, plus WhatsApp QMS for remote digital queuing. Ask us which is better for you →
How It Works

From QR Scan to Served — In 4 Steps

A clean, professional queue experience — entirely managed through the cloud. No local server, no hardware dependency.

1
📱

Scan QR Code

Customer scans QR code at your entrance with any smartphone camera — opens queue request page in browser instantly.

2
📋

Fill in & Join Queue

Enter name, number of pax, and select service type. Queue number assigned instantly. Takes under 30 seconds.

3
📺

Wait & Watch Display

Customer waits in the waiting area, watching the TV display screen for their number to be called.

4
🖥

Staff Calls from Portal

Staff click NEXT in the web portal — display screen updates immediately with sound alert. Customer walks up.

Real System Screenshots

Cloud QMS Customer Queue Request Page
Customer QR Page

Queue Request Page

Customer opens this after scanning QR. Selects service, enters name and pax count.

Cloud QMS Admin Queue Control
Admin Control Panel

Staff Queue Control

NEXT · SKIP · PUSH · RECALL — full queue management from any browser.

Cloud QMS Dashboard
Dashboard

Real-Time Dashboard

Today's queue stats, 7-day trend, live waiting count, and service type breakdown.

Cloud QMS TV Display
TV Display Screen

TV Queue Display

Optional TV display shows currently-serving number with sound alert for waiting customers.

Admin Web Portal

The Same Powerful Portal as WhatsApp QMS

Cloud QMS uses the exact same web portal — all the same features, all the same controls. Access from any browser, any device, anywhere.

Queue Control Panel

Queue Control Panel

The main working screen for counter staff. One click calls the next customer and updates the display screen automatically. Auto-refreshes every 12 seconds.

  • NEXTCall next customer — display updates instantly
  • SKIPMark absent customers — keeps queue flowing
  • PUSHTransfer customer to another department with one click
  • RECALLRe-call a customer who missed their turn
  • CUTPriority insert for VIP or urgent customers
  • Toggle ON/OFFOpen or close any service type instantly
Admin Dashboard

Real-Time Dashboard

First screen after login — today's full queue picture at a glance. All stats update automatically.

  • Total Requests Todayvs yesterday with % change
  • Live Waiting & Serving CountPer service type, real-time
  • 7-Day Queue Trend ChartVisual volume trends for the past week
  • Service Type BreakdownDonut chart — volume per queue type
KPI Analytics Dashboard

KPI Analytics — 7 Sections

Management-grade reporting. Export any section as CSV. Make staffing decisions with real data.

  • Average Wait TimeColour-coded: green / amber / red
  • Peak Hour ChartKnow exactly when to add more counters
  • Counter Performance Ranking🥇🥈🥉 — see your top-performing staff
  • Serve Rate %Served vs skipped — track no-show patterns
Queue Number Report

Live Queue Number Report

Real-time status for every queue type simultaneously — perfect for floor managers and supervisors.

  • Current Queue NumberLatest ticket issued per service type
  • Currently ServingWhich number each counter is on right now
  • Today's Total & Pax CountPeople served — not just ticket numbers
  • Serve Rate% of issued tickets successfully served
TV Queue Display Screen

TV Queue Display Screen

Connect any TV or monitor via browser — shows the currently-serving number with sound alert. No additional hardware box needed.

  • Any TV via BrowserOpen the display URL on any Smart TV
  • Large Readable DisplayVisible from across the waiting room
  • Sound AlertAudio chime on every new call
  • Custom BrandingLogo, colours, and background image
Features

Everything in Cloud QMS

100% Cloud-Hosted

No local server, no IT maintenance. The entire system runs on our cloud infrastructure — accessible from any internet connection worldwide.

QR Code Queue Entry

Customers scan QR code with any phone — the request page opens in their browser. No app download, no account, no friction.

Queue Push Feature

Transfer customers between departments without new tickets — same powerful push feature as WhatsApp QMS.

KPI Analytics (7 Sections)

Peak hours, counter rankings, wait time analysis, serve rates — same full analytics dashboard. CSV export included.

Role-Based Staff Access

Unlimited staff accounts with ADMIN and EMPLOYEE permission levels — each sees only what they need.

TV Queue Display

Optional TV display showing currently-serving number — connect any Smart TV via browser. No QD-100 hardware required for cloud.

Daily Ticket Limit

Set max tickets per queue type per day. Custom closed message shown when limit reached — prevents over-booking.

Secure & Audit-Logged

Two-factor login, complete admin audit trail, CAPTCHA anti-spam on queue form. Role-based access throughout.

Customer Database

Every queue request captures customer name and contact info — exportable as CSV for follow-up and marketing.

Pricing

Simple Cloud QMS Pricing

No hidden costs. No long-term lock-in. Lower monthly cost vs WhatsApp QMS — no WABA messaging fees.

One-Time Setup Fee
RM599
Includes full system setup & staff training
RM 200 / monthSubscription — unlimited queue tickets, full portal access
  • No WhatsApp message charges
  • Lower total monthly cost than WhatsApp QMS
  • Volume discounts for multiple locations
  • Annual subscription required — full 12-month payment must be made upfront
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Everything Included
  • Unlimited queue tickets daily
  • Unlimited queue types & service counters
  • Full admin web portal access
  • Real-time KPI analytics (7 sections)
  • Live Queue Number Report
  • Role-based staff accounts — unlimited
  • TV queue display screen
  • Customer database & CSV export
  • Daily limit & custom closed message
  • Queue Push feature
  • Complete audit log
  • 7+ years local Malaysian support
💡 Upgrade anytime: Start with Cloud QMS — add WhatsApp notifications later by upgrading to WhatsApp QMS. No data migration needed, same portal.
FAQ

Frequently Asked Questions

What is the difference between Cloud QMS and WhatsApp QMS?
Both use the same web portal and have identical features. The only difference is how customers are notified: Cloud QMS shows queue numbers on the in-room TV display. WhatsApp QMS sends an automated WhatsApp message to the customer's phone. If your customers need to wait off-site, choose WhatsApp QMS. If they wait in the room, Cloud QMS is sufficient and more cost-effective.
Does Cloud QMS require a WhatsApp Business account?
No. Cloud QMS does not use WhatsApp at all. There is no WABA registration needed. This also means no per-message WhatsApp charges — making it lower cost per customer than WhatsApp QMS.
Can I upgrade from Cloud QMS to WhatsApp QMS later?
Yes — easily. Since both products use the same portal, upgrading just means connecting your WABA account. All your queue types, staff accounts, and historical data remain intact. No migration needed.
Do customers need a smartphone?
Customers need a smartphone to scan the QR code and join the queue via browser. However, since no WhatsApp message is sent, customers without WhatsApp can still use Cloud QMS. They just need a phone with a browser.
Does Cloud QMS work without internet?
No — Cloud QMS requires internet as it is cloud-hosted. If you need a system that works without internet, please look at our Local Web QMS (LAN-based) solution.
How many counters can I have?
Unlimited. Create as many service counters, queue types, and staff accounts as your business needs — all included in the monthly subscription.

Start with Cloud QMS Today

Get full queue management power — no WhatsApp fees, no hardware, no complexity. Live in 24 hours.

Try Free Demo Contact Us See WhatsApp QMS Instead