Required
Customers must enter a WhatsApp number to request a queue ticket.
WhatsApp: the ticket and “your turn” alert are sent to the customer.
For clinics, service centres and retail counters that use WhatsApp notifications.
NEW · October 2026
Privacy Mode —
Privacy Mode —
Queue Without a Phone Number
Let customers take a queue number without sharing their mobile number. They scan your QR code, enter their name and choose a service — then follow their turn on screen.
An additional option in the Bizcloud Online Queue Management System, configured per branch.
Your branch, your choice
Three phone-number settings
Keep the standard WhatsApp experience, make the number optional, or hide the field entirely. Each branch can use a different setting.
Optional
Customers can enter a phone number or leave the field blank and still request a queue ticket.
WhatsApp: messages are sent only to customers who provide a number. Others follow the display and live status page.
For walk-in counters where some customers do not use WhatsApp.
Hidden
The phone number field is removed from the queue request page. No phone number is stored for the ticket.
WhatsApp: no messages are sent and no WhatsApp credit is used at that branch.
For banks and organisations with strict customer-data policies.
Privacy Mode is an additional option. The default remains the standard WhatsApp flow, and other branches and clients keep their existing settings.
The customer journey
Scan. Join. Follow your turn.
No phone number required. Customers still use a phone browser to scan the QR code and view their ticket — no app download needed.
Scan the QR code
Open the branch’s queue request page with a phone camera.
Enter name & service
Choose the service and enter a name. The phone number field is hidden.
Get a queue number
The ticket appears instantly on screen, with a live status link to keep open or bookmark.
Watch & listen
Follow the TV display or live status page. The voice announcement calls the queue and counter number.
Less information to enter
Fewer fields. The same queue controls.
Support data minimisation while keeping the tools your team already uses.
No phone number collected
The field is removed and no phone number is stored for that ticket. No customer contact record is created in the CRM for Privacy Mode tickets.
Faster sign-up
Customers have fewer fields to complete. Their queue number and live status link appear on screen as soon as the ticket is issued.
No WhatsApp credit used
Privacy Mode branches send no WhatsApp messages. Customers follow the live page, TV display and voice announcements instead.
Familiar staff controls
Keep using Next, Skip, Cut Queue, Recall and Transfer in the Queue Control panel. Tickets without a phone number are marked for staff.
Reports still work
Queue reports, exports and the customer satisfaction kiosk remain available. Each branch can keep the phone-number setting that fits its operation.
Request protections stay on
CAPTCHA and request limits still apply. Switching off phone-number collection does not switch off these anti-abuse protections.
A name is still collected. Privacy Mode removes phone-number collection, not all customer data. The entered name identifies the customer when called; standard technical logs are retained for security and anti-abuse.
Designed for your data policies
For organisations that prefer not to collect phone numbers
Offer QR queuing while supporting data minimisation and your internal customer-data policies.
Banks & finance
Give customers at banks, insurance and investment offices a queue number without asking them to share a mobile number.
Public-service counters
Use the live status page, TV display and voice announcements to guide visitors to the right counter.
Clinics & walk-in services
Prefer to let each customer decide? Optional mode accepts requests with or without a number, with WhatsApp alerts only for those who enter one.
Questions, answered
About Privacy Mode
Is any customer data collected in Privacy Mode?
Yes. The customer’s entered name is used to identify them when called, and standard technical logs are retained for security and anti-abuse. No phone number is collected and no CRM customer contact record is created for these tickets. Queue records and reports remain available.
How does the customer know it is their turn?
They follow the TV display, voice announcement and live status page. The queue number and live status link appear on screen after joining. No WhatsApp ticket or call alert is sent in Privacy Mode.
Can we still use WhatsApp at some branches?
Yes. The setting is per branch: Required, Optional or Hidden — Privacy Mode. You can mix Privacy Mode branches and WhatsApp branches in one account.
How do we switch it on?
Ask the Bizcloud support team to enable Privacy Mode for the relevant branch. Branch admins can view the current setting on their profile page. Contact us about your branch.
Does it affect other clients or branches?
No. Other branches and clients keep their existing settings. The default remains the standard WhatsApp notification flow.
Do staff need to work differently?
No. Staff use the same Queue Control panel, TV display and voice announcements. Tickets without a phone number are marked so staff know the customer is following the display.
Does “no phone number” mean customers do not need a phone?
The QR journey uses a phone camera and browser; customers simply do not have to provide a phone number or use WhatsApp. For visitors without a device, discuss a suitable ticket-issuing setup with our team.
Need a queue system without collecting phone numbers?
Ask us about Privacy Mode. Tell us which branches need it and whether you prefer Required, Optional or Hidden. Bizcloud support enables the setting per branch on request.