One screen your staff can learn in a minute
Queue Control opens in any browser. The people waiting are on the left, the three call buttons are in the middle, and the recall list and queue switches are on the right. Press NEXT and the customer gets their WhatsApp — that's the job.
Four things staff ever press
Deliberately few, deliberately large, and colour-coded so nobody hits the wrong one during a rush.
Calls the selected customer to your entrance. The WhatsApp alert goes out at the same moment.
The customer did not come forward. Skip them and move on without losing the record.
Push someone to the front — an elderly visitor, an appointment, an urgent case.
Bring back somebody already served, from the recall list, without issuing a new number.
Pick your entrance
Set which entrance or counter this session is working as, before calling anyone.
Select a customer
Click a card in the waiting queue on the left to select it.
Call, skip or cut
NEXT to call, SKIP to pass over, CUT to give priority.
Recall if needed
Bring back a served customer from the recall list on the right.
Left, middle, right — and nothing hidden
Waiting queue
Everyone who scanned and submitted, in order, with a live count. Filter by service type — all, walk-in, or online — when you only handle one.
- Number, name, pax and join time per card
- Walk-in and online tickets tagged apart
- Filter chips for service type
- Manual refresh alongside auto-refresh
Calling
Your entrance number, the customer you have selected, and the three big call buttons. A short how-to sits underneath, so a stand-in never has to ask.
- Entrance number set per session
- Selected customer shown before you call
- NEXT, SKIP and CUT, colour-coded
- Instructions printed on the screen
Recall & served
Everyone served today with their time and counter, and a recall control to bring one of them back. Underneath, switches to open or pause each queue type.
- Recall a served customer without a new number
- Served-today list with time and counter
- Running total for the day
- Queue type switches, applied instantly
Close a queue without closing the counter
Each queue type has its own switch. Flip Online to paused when you're swamped and the QR stops issuing new online numbers immediately — customers see the change at once — while walk-ins carry on as normal. Flip it back when you've caught up.
- One switch per queue type
- Takes effect instantly for customers
- Each type shows its prefix and current number
- Pause one type while the others keep running
Toggle on or off instantly — customers see the change immediately.
Live, without anyone pressing refresh
The panel auto-refreshes and shows a LIVE indicator with the current time, so staff can tell at a glance that what they're looking at is real. The signed-in account and the branch are in the header, which matters once you run more than one location.
- Auto-refresh with a live status indicator
- Company and branch named in the header
- Signed-in staff account always visible
- One click back to the dashboard
See it from both sides
Try the live demo as a customer, then ask us to walk you through this side on a call using your own service types.